Assistance Request – Malta

Need support with your product? Submit a service request and our team will get back to you promptly.

Important Information About Service Charges

  • Some assistance requests may inquire additional costs [starting from 35€] (e.g., inspection/diagnostic fee when no warranty defect is found, transportation/return costs).
  • The warranty does not cover damage due to improper use, impacts, drops, tampering, external events (power surges, weather), unauthorized repairs, or cosmetic damage without functional impact. (Warranty Condition – Terms Conditions)
  • We will inform you of any potential charges before proceeding.

To speed up evaluation, please provide:

  • Proof of purchase (invoice or receipt).
  • Product model and serial/order number.
  • Clear description of the issue and photos/videos if available.